Frequently Asked Questions

How long does shipping take? We ship all orders within 1-3 business days. Standard delivery takes 5-10 business days depending on your location. Expedited options are available at checkout.

Do you offer free shipping? Yes. Free shipping on all orders over $35.

What is your return policy? We offer a 30-day money-back guarantee on all products. If you are not completely satisfied simply contact us at hello@velura.com and we will process your full refund. No questions asked.

How do I use the Velura Glow Brush? Apply your cleanser to wet skin, turn on the brush and move it in gentle circular motions across your face for 60 seconds. Use daily for best results. Rinse and let dry after each use.

How do I use the Velura Trim? Section your hair and run the trimmer slowly down each section from mid-shaft to ends. The device automatically detects and removes split ends without cutting healthy hair. Use once or twice a week.

How do I use the Velura Curl? Wrap a small section of hair around the barrel, hold for 8-10 seconds and release. Repeat across all sections. Use the heat protectant setting appropriate for your hair type.

Are your products waterproof? The Velura Glow Brush is fully waterproof and safe to use in the shower. The Velura Trim and Velura Curl should be kept away from water.

How do I charge my products? All Velura devices are USB rechargeable. A full charge takes approximately 2 hours and lasts up to 4 weeks of regular use.

Can I use these products on sensitive skin or damaged hair? Yes. All Velura products are designed to be gentle enough for sensitive skin and damaged hair. If you have a specific skin condition consult your dermatologist first.

How do I contact customer support? Email us at hello@velura.com and we will get back to you within 24 hours.